People and Culture Support for Australia’s
For-Purpose Sector
Protect your organisation, strengthen your workforce, and confidently lead your team with HR solutions designed specifically for organisations, teams & individuals operating in for-purpose sectors - including NDIS and Community Services.
Whether you need :
Expert HR Advice, Outsourced HR Support,
Leadership Development, or
Practical People & Culture strategies,
we help build high-performing teams, manage compliance & navigate the complexities of people management.
Meet Carla
Founder of Connect Lead Achieve
Be Curious
Be Compassionate
Be Courageous
Connect Lead Achieve was born out of my experience leading teams in the community services sector and having to juggle the added responsibility of HR due to under-resourcing. I wanted to fill this gap and provide accessible, best-practice HR support for the organisations that our communities rely on.
My goal is simple: to help for-purpose organisations build strong teams, lead with heart, and achieve meaningful outcomes whilst always focusing on real-world solutions that strengthen people, culture, and performance.
FOR ORGANISATIONS
Outsourced HR Packages
For People-First Organisations
The Essential Partnership Package
Like having a HR Manager for
up to 8 hours/month.
Ideal for small businesses or those setting up their HR & people management functions.
The Enhanced Partnership Package
Like having a HR Manager for
up to 16 hours/month
Designed for small to medium-sized businesses wanting regular, consistent support and keen to upskill their leaders.
The Premium Partnership Package
Like having a HR Manager for
up to 30 hours/month
A Complete HR solution for growing businesses ready to develop their business & take a proactive, strategic approach to their HR & their people.
On-Demand Support Package
Like having a HR Specialist
on-call.
Ideal for businesses looking for
Flexible HR support as your
needs vary from month to month.
FOR HR PROFESSIONALS
(or those who wear the HR Hat)
HR Coaching, Training & Workshops
Coaching, Training & Workshops
One-Off or Ongoing Support for Individual HR Professionals or HR Teams who want to enhance their leadership or need advice.
Many HR practitioners in the NDIS and community sector operate like a “teams of one,” navigating complex people issues without a sounding board.
Whether you need guidance on a tricky workplace matter, want to elevate your HR capability, or strengthen your leadership presence, we provide practical, sector-specific support designed to make your role easier - and your impact greater.
How We Help
Want to build HR capacity and understanding but struggling to keep up with complex policies like Fair Work, WHS & other legal obligations?
Whether it’s keeping updated with Fair Work legislation changes, Award (including SCHADS) Interpretation, Psychosocial Safety obligations, worker screening and safeguarding expectations, it’s a full-time job to stay on top of everything!
We make compliance simple.
With our Outsourced HR Support, your policies, contracts, position descriptions, pay and workplace practices are checked, updated and aligned with Fair Work and WHS legislation, so you avoid penalties, disputes or unintentional breaches - and you can focus on running your organisation confidently.
Dealing with performance problems, staff conflict, misconduct, or are striving to build a supportive workplace where your team can thrive?
We help you handle the tough staff issues legally, safely and with minimal stress.
In community services, people issues can quickly escalate… especially when the stakes involve vulnerable clients, high emotions or burnout.
With our Project Work, we guide you through performance conversations, conflict resolution, behaviour concerns and disciplinary processes.
You get practical, clear, legally sound advice that supports fair outcomes for your team and protects your organisation.
Want to equip your HR team with trusted HR capacity, skills and understanding with confidence so they can deliver their best every day?
We provide coaching, supervision, training & workshops for leaders and HR professionals in digestible resources and conversations that meet the complex specifications that come with NDIS and community-based services.
Generic training doesn’t address the complexity your teams need.
Our training and workshops is suitable for all levels of people-first organisations and businesses - frontline workers, team leaders, managers and executives. We cover topics such as leadership, people management, communication, service delivery and handling workplace issues.
How It Works
Your Onboarding Experience
-
BOOK A CHAT
Book A Chat With Carla
We start by meeting virtually over a casual chat to understand your organisation or your personal objectives - your services, your goals, your challenges, and the outcomes you want to achieve. This helps us tailor the partnership from day one.
-
HR HEALTH CHECK
HR Health Check
We conduct a review of your current HR practices, policies, compliance, culture, and capability. This gives you a clear picture of what’s working, what needs attention, and how we should prioritise them.
-
ACTION PLAN
Create a Personalised Action Plan
For individuals and team-specific needs, we map out the best tailored coaching, workshops, and/or training that is recommended.
For organisations, we map out your priorities for the next 6–12 months. Your customised plan outlines recommended actions, timelines, and areas where you’ll receive ongoing support. -
IMPLEMENTATION & SUPPORT
Actionise Your Plan With On-Going Support
We work alongside you, your team, and/or your organisation to implement changes, resolve issues, strengthen systems, and build capability.
You get practical guidance every step of the way.
We can schedule quarterly and monthly check-ins, book workshops or training dates, and set up communication channels. This keeps everyone aligned, accountable, and supported.
As you and your organisation grows or your needs change, we adjust the plan to ensure you feel supported and your HR, compliance, and people strategy remain strong, relevant, and future-ready.
TESTIMONIALS
What Some of My Amazing Clients Had To Say
Carla from Connect Lead Achieve has been an incredible support to Mob 4 Mob during a pivotal milestone in our organisation’s journey. From the moment
she began working with us, it was clear that her heart and intention were deeply aligned with our purpose, not just in words, but in action. Carla doesn’t just
support us; she walks alongside us.
Her understanding of culture, her respect for lived experience, and her genuine care for what Mob 4 Mob stands for has been remarkable. She approaches
every challenge with humility and insight, and the guidance she has given us has helped strengthen our internal processes, our confidence as a Board, and
our ability to grow with integrity.
What stands out most about Carla is that it doesn’t feel like she’s an external consultant she feels like part of our organisation. Her support has been holistic, respectful, culturally safe, and truly transformative for our little org. We are deeply grateful for her wisdom, her commitment, and the way she leads with heart. We would wholeheartedly recommend Carla and Connect Lead Achieve to any community-led or for-purpose organisation looking for thoughtful, values-driven support that honours people, culture and impact.
I’ve had the pleasure of working with Carla as a presenter for our community, and I can honestly say she’s one of the most engaging and down-to-earth HR professionals I’ve come across.
What stood out to me immediately was Carla’s ability to take complex, often sensitive HR issues and deliver them in a way that’s practical, clear, and full of heart. Her sessions are always packed with value, and she has a unique way of making people feel empowered rather than overwhelmed, especially in the tricky areas like performance management and workplace culture.
Our community has loved her insights, and I’ve had so much positive feedback after her presentations. People walk away with clarity and real-world strategies they can apply straight away. What’s been most refreshing is that Carla doesn’t sugar-coat things, but she also doesn’t make them feel heavy. She brings a sense of calm, confidence, and genuine care to everything she does. I’d absolutely recommend Carla to any organisation looking for honest, smart, and actionable HR support. She gets it. And more importantly, she helps others get it too.
Thanks Carla for being such a great part of our speaker lineup and for the impact you’ve made in our space.
I can't begin to express how much gratitude we feel. Your ability to understand us and our vision, then help us create meaningful strategies that align with our hearts is exceptional.
Working with Carla on our HR review and action plan has been incredibly valuable. She brought a wealth of knowledge, practical solutions, and a genuine passion for creating strong HR foundations. Carla made complex issues feel manageable, guiding us with practical steps and tailored recommendations that reflected both legislation and our company values. Her professional yet approachable style made it easy to discuss challenges openly, and the improvements we've seen since have been significant.
I can sincerely say that Carla was a brilliant facilitator with an amazing ability to engage the team and manage time effectively. Her smile was contagious which made for a "feel good" ambience.
Carla is an amazing person and professional. An absolute ninja when it comes the HR within the NDIS sector. Her knowledge and consultations provider so much value to Providers and other allied health teams. I would highly recommend Carla. 5/5 Stars!
I've never worked for an organisation where strategic planning is so purposeful and so much fun. This has been thanks to you. You understand us, helped us grow & achieve without it having to be painful or boring.
I am immensely grateful for your support and guidance. Your open communication, insightful guidance on goal setting, consistent encouragement and adaptability have been instrumental in my professional growth. Your mentorship has been truly valued.
FREQUENTLY ASKED QUESTIONS
DO YOU WORK WITH BUSINESSES, ORGANISATIONS, AND HR PROFESSIONALS ACROSS AUSTRALIA?
Yes, absolutely!
We support NDIS providers and community service organisations nation-wide, providing HR, compliance, leadership development, and coaching across metropolitan, regional and remote locations. All services are available online or onsite by arrangement.
We work with NDIS providers, disability organisations, mental health services, community organisations, youth services, family support programs, and other for-purpose organisations across Australia.
DO YOU OFFER ONE-OFF HR SUPPORT OR ON-GOING PACKAGES?
Both.
We provide one-off HR support for immediate issues (performance, conflict, compliance questions) and ongoing HR packages for organisations that want regular, proactive support.
ARE YOUR WORKSHOPS & TRAINING FOR HR PROFESSIONALS TAILORED TO NDIS AND COMMUNITY SERVICE SECTORS?
All training is designed specifically for people-first sectors, including NDIS and community service teams. We work first-hand with support workers, team leaders, service managers and executive teams across these sectors.
CAN YOU HELP US WITH COMPLIANCE ISSUES SUCH AS FAIR WORK AND WHS REQUIREMENTS?
Yes.
We regularly support providers with their HR policies and procedures, Award interpretation (including the complex SCHADS Award), Role Classifications, payroll accuracy, incident management, psychosocial safety requirements, investigations and best-practice HR processes.
DO YOU WORK WITH ORGANISATIONS THAT DON'T CURRENTLY HAVE AN INTERNAL HR PROFESSIONAL OR TEAM?
Absolutely.
Many of our clients are small to medium providers who rely on us as their outsourced HR partner.
CAN YOU SUPPORT OUR INTERNAL HR TEAM INSTEAD OF REPLACING THEM?
Yes - this is common.
We offer professional supervision, coaching and capability-building for internal HR advisors, coordinators and managers.
HOW QUICKLY CAN YOU START?
Once we have scheduled our initial chat to understand you current needs, goals, and priorities, most of our clients are onboarded within 1–2 weeks, depending on your needs and complexity.
DO YOU CONDUCT WORKPLACE INVESTIGATIONS?
Yes!
We conduct comprehensive workplace investigations to help you make fair decisions when grievances and complaints are raised. With strong industry knowledge we are able to understand the context of your workplace, allowing us to provide expert advice and guidance.
We approach all aspects of these investigations with compassion and kindness, acknowledging that these processes can be stressful and disruptive.
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